SHIPPING FAQ:
Processing time:
PLEASE NOTE ALL ORDERS ARE CURRENTLY DELAYED. All pending orders are being worked on and are shipping out as often as possible. Thank you so much for your ongoing support and patience.
In stock items are usually processed and shipped within 2-5 business days (Monday through Friday), unless your order was placed during a sale or holiday season which may increase shipping time due to quantity of orders received. Delays may occur as I am a one-woman operation and do not have a shipping department.
If you need an item by a certain date:
This must be included in your order notes so I am aware of the time sensitivity, however I may not be able to rush the item so please also email me with the subject line RUSH ORDER so I can confirm if it is possible.
brit@shopbackbite.com
Pre-shipment status:
Please note that printing out shipping labels and taking the packages to the post office may occur on different days. I'm unable to go to the post office every day and try ship in batches as much as possible, so I will print labels and have packages ready to go for my next post office trip. If your package has been in a pre-shipment status for over one week and you are concerned there is an issue, please email me. If it has been in pre-shipment for a week or less, there is most likely no issue and your order will be sent soon.
Mixed orders:
If your order has one pre-order item and one in stock item, I will usually wait to ship them together since only one shipping fee was charged. If you would like to pay an additional shipping fee for the items to ship separately, please email me to discuss. brit@shopbackbite.com
Delays may occur since I am a one-woman operation:
Backbite is owned and operated by one woman (that's me, Brit), so your patience is extremely appreciated. Shipping times may take longer during sales when I receive more orders than usual, new releases, completion of large production pre-orders, unforeseen production/supply issues, orders placed during the holidays, if I or my tailor/manufacturers are sick or backed up with orders, or during personal emergencies. This is a very small business run out of my home, and it has been in a state of being slowly rebuilt after 2020. For more information about me/the shop, click here.
Your patience and understanding are always very appreciated as I try my hardest to get quality and ethically made products out in a timely fashion.
-Brit
Backbite cannot be held responsible for packages which are shown as delivered to the address given on the order but was not received by the recipient.
Backbite has no control over package theft, items delivered to neighbors, or mistakes in your address while placing your order, so including signature confirmation will help avoid losing out on your order by adding an extra layer of security. Nothing is full-proof with the United States Postal Service, so please take this into consideration when ordering.
Once an order shows as being delivered, I have no ability on my end to track down the package since it shows as being delivered to the address given with the order. You will have to speak to your local post office, mail person, or neighbors.
DOMESTIC/USA SHIPPING:
If your order is time sensitive and you need expedited shipping, please contact brit@shopbackbite.com BEFORE your order is placed to determine if your items are eligible for express shipping.
These shipment times are given by USPS and do not include Backbite's processing time, which is stated above.
This notice is left by USPS when a package delivery attempt was made, but no one was there to sign for it. USPS will attempt a redelivery up to 3 times, and if unsuccessful, they will return your package to us. If a package is returned to us, we ask that you cover shipping costs to have it reshipped to you.
3 options when you receive a pink slip:
- Wait for redelivery, which will be during normal USPS delivery hours
- Click HERE & fill out the short form to have it redelivered on a day of your choosing (see photo below to find your article number)
- Sign your slip & pick one of the two options below (see checkmarks) and leave notice in your mailbox
INTERNATIONAL SHIPPING:
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Duties on goods vary widely depending on the product. Backbite is not responsible for these charges.
If you do not pay the customs/import fees or pick up the shipment from Backbite if it is being held at your post office, you are still responsible for the original purchase and shipping charges as well as the import fees Backbite may be charged. If the package is returned to Backbite due to unpaid fees or not being picked up from a post office and you you want the package shipped out again, you will be responsible for covering the shipping charges to resend the package.
- First Class International is the least expensive shipping method and generally takes 10-21 days or more to arrive it has shipped. Timing will also depend on how long it takes the package to go through or being held in customs. This option does not include tracking after the package leaves the United States. I am able to track the package only up until it leaves the USA and have no ability to track it thereafter. Please note that by choosing this option, you are choosing the option with the least security, and Backbite will have limited options to help find your package if it gets lost in the mail. Please use this shipping method at your own risk, as Backbite cannot be held responsible for packages lost by USPS if all the shipment information on the package was correct when sent.
- Priority Mail International is the most secure USPS shipping method and usually takes 1-2 weeks or more to arrive, depending on time spent going through or being held in customs. It includes tracking during and after leaving the United States.
- Priority Express International usually arrives within 5-7 days unless delays at customs occur and includes tracking during and after leaving the United States.
- Email brit@shopbackbite.com BEFORE placing your order if you need to receive your item by a certain date and I will determine if it is possible.
All customs duties, taxes, or fees are the sole responsibility of the customer:
Please be aware that these fees change per country on a consistent basis and
Backbite is required to accurately declare the value of all international orders on the relevant customs forms.
Occasionally some countries will hold packages in customs for unknown reasons, and I do not have any control over this if it does take place. Though it rarely happens, this may occur. Please contact your country's customs office to determine the delivery date of your package. The fee amounts as well as other customs information can be obtained by contacting your local post office.
Due to the Backbite being an extremely small shop and not being able to financially cover the cost of lost packages, a refund cannot be given. I will do my best to work out another option with you, such as a discount to repurchase the lost item. My hope is to be able to grow the business to be able to offer more shipping options and to have a small shipping department to streamline the process. Thank you for your patience and understanding that shopping at a one-woman owned small business is extremely different than shopping at Amazon or any number of large retail shops with teams of employees.
Each and every order helps Backbite to stay in business and I am grateful for every order received and the trust placed in me to get your order to you.
